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White-Glove Onboarding: What to Expect

A step-by-step overview of the onboarding experience from discovery to first allocation.

Discovery and planning

We begin with a discovery session to understand goals, current holdings, and constraints. This informs the onboarding plan.

Documentation and compliance

We collect the required onboarding documents and confirm suitability. The process is guided and transparent.

Custody setup and access

We assist with custody setup, access provisioning, and security best practices so clients are ready to transact.

What to prepare before onboarding

  • Primary decision makers and contacts
  • Current portfolio overview and objectives
  • Preferred reporting cadence
  • Any compliance or documentation requirements

Portfolio implementation

Allocations are implemented with clear rationale, expected timelines, and communication checkpoints.

Ongoing support

After onboarding, clients receive regular updates and a dedicated point of contact for ongoing support.

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